Effective Date: November 7, 2025

At CANU, your privacy and trust are our top priorities. This policy explains how we collect, use, and protect your personal information when you use our pickup request form or receive emails from us.

When you submit a pickup request via our website form, we collect only the information necessary to provide our service, including:

• Name
   
• Email address
   
• Phone number / Contact information
   
• Pickup address
   
• Form submission timestamp
   

We do not sell or share your personal information with third parties.

We use the information you provide to:

• Confirm your pickup request via email
   
• Notify our team so your request is processed promptly
   
• Communicate with you about your request, if needed
   

All emails and communications are strictly related to your CANU pickup request.

By submitting a pickup request, you agree to receive confirmation emails and notifications related to your request.

• Emails come from CANU and include our contact info
   
• You may reply to these emails for support or questions
   
• We will never send marketing emails unless you explicitly opt in
   

• Your information is securely stored in Google Sheets and Google Forms
   
• Only authorized CANU team members have access
   
• We follow best practices to protect your data from unauthorized access
   

• You can request deletion of your information by contacting us at support@returnwithcanu.com
   
• You can opt out of non-essential communications at any time
   

CANU follows applicable privacy laws, including:

• CAN-SPAM Act for email communications
   
• CCPA for California residents
   
• GDPR for European residents, if applicable
   

If you have questions about your privacy or data, reach us at:
Email: SUPPORT@RETURNWITHCANU.COM
Phone: (551) 358-9570